Privacy Policy

AILERNOVA — AI-Powered CBSE Learning Platform

AILERNOVA Education Private Limited (“AILERNOVA”, “we”, “us”, or “our”) is fully committed to protecting the privacy, security, and personal information of all users who access our Platform at AILERNOVA.com. This Privacy Policy (“Policy”) explains in detail how we collect, use, store, share, protect, and handle your personal information when you use our Services.

By accessing or using the Platform, you (or as a parent/guardian, on behalf of your child) consent to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of our Platform immediately.

1. Information We Collect

1.1 Personal Information Provided by You

• Student’s full name, date of birth, and current school grade.
• Parent’s or guardian’s name, email address, and mobile number.
• School or educational institution information (optional).
• Residential city and state.
• Secure account password.
• Payment and billing information processed securely via third-party gateways.
• Optional profile photograph.

1.2 Information Collected Automatically

• Device information and browser details.
• IP address and approximate geographic location.
• Usage analytics including lessons watched and quiz scores.
• Server logs and technical diagnostics.
• Cookies and tracking technologies.

1.3 AI Interaction and Learning Data

• Learning session activity.
• Quiz responses and assessment performance.
• AI-driven personalization and recommendations.
• User feedback and ratings.
• Learning difficulty indicators.

1.4 Information from Parents and Guardians

• Parent or guardian contact details.
• Parental consent records.
• Support communication history.

2. How We Use Your Information

2.1 To Provide and Operate the Platform

• Account creation and management.
• Delivering AI-powered CBSE learning content.
• Providing quizzes, assessments, and progress reports.
• Managing subscriptions and billing.

2.2 To Personalise the Learning Experience

• AI-based learning recommendations.
• Adaptive learning paths.
• Content customization based on student progress.

2.3 To Communicate With You

• Account and billing notifications.
• Progress reports for parents.
• Platform updates and feature announcements.
• Promotional communications with consent.

2.4 To Ensure Platform Safety and Security

• Fraud prevention and security monitoring.
• Protection of student users.
• Security audits and vulnerability testing.

2.5 To Improve Our Platform and Services

• Analytics and platform improvements.
• AI system enhancement.
• Educational content quality assurance.

2.6 To Comply with Legal Obligations

• Compliance with Indian laws and regulations.
• Responding to legal requests and court orders.
• Enforcement of Terms & Conditions.

3. Children’s Privacy — Special Protections

3.1 Mandatory Parental Consent

All student accounts for users under the age of 18 require verified parental or guardian consent.

3.2 Minimum Data Collection for Children

We collect only the minimum personal data necessary to provide educational services.

3.3 No Advertising or Profiling of Children

AILERNOVA does not display third-party advertisements to student users and does not use children’s data for behavioral advertising.

3.4 No Public Profile or Social Features for Children

Student users do not have public profiles or unmoderated social interaction features.

3.5 Parental Access and Control

Parents may request access, correction, or deletion of their child’s data by contacting us at admin@ailernova.com.

3.6 Age Verification

We rely on parents and guardians to ensure only eligible students use the Platform.

4. Sharing of Information

AILERNOVA does not sell or rent personal data. Information may be shared only in limited lawful situations.

4.1 Authorised Service Providers

• Cloud hosting providers
• Payment gateway providers
• Email and SMS service providers
• Analytics providers

4.2 Educational Institutions

Learning progress may be shared with schools only with explicit parental consent.

4.3 Legal and Regulatory Authorities

We may disclose information when legally required.

4.4 Business Transfers

User data may be transferred in case of merger, acquisition, or restructuring.

4.5 Aggregated and Anonymised Data

Aggregated anonymous data may be used for educational research purposes.

5. Data Retention

• Account Data: Retained during account activity + 2 years.
• Learning Data: Retained for 1 year after last session.
• Payment Records: Retained for 7 years.
• Communication Records: Retained for 3 years.

5.2 Account Deletion

Upon deletion requests, personal data will be removed or anonymised within 30 days.

6. Data Security

• SSL/TLS encryption for data transmission.
• Encrypted storage infrastructure.
• Strict access controls.
• Regular security testing.
• Incident response and breach notification procedures.
• PCI-DSS compliant payment processing.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

• Strictly Necessary Cookies
• Functional Cookies
• Analytics Cookies
• No Advertising Cookies

7.2 Managing Cookies

Users may control cookies through browser settings, though some features may be affected.

8. Your Rights and Choices

• Right to Access
• Right to Correction
• Right to Deletion
• Right to Withdraw Consent
• Right to Data Portability
• Right to Object

To exercise these rights, contact us at admin@ailernova.com.

9. Third-Party Links and Services

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Continued use of the Platform after updates constitutes acceptance of the revised Policy.

11. Grievance Officer

12. Contact Us